Welcome to Hosteering. These Terms of Service ("Terms") govern your access to and use of Hosteering's website, hosting services, and related products and services.
By ordering, accessing, or using any Hosteering service, you agree to these Terms. If you do not agree with these Terms, you should not purchase or use our services.

1. About Hosteering

Hosteering provides web hosting and related services to individuals, businesses, organizations, and other customers.
Our services may include:

• Web hosting
• WordPress hosting
• Website migration services
• Hosting-related technical support
• Other hosting or website services introduced by Hosteering in the future

Specific features, resources, pricing, and limitations may vary depending on the service or plan you purchase.

2. Eligibility and Account Responsibility

You must provide accurate and complete information when creating an account or purchasing a service from Hosteering.
You must be legally capable of entering into an agreement for the services you purchase. If you are purchasing a service on behalf of a business or organization, you confirm that you have the authority to do so.
You are responsible for keeping your account information accurate and up to date.
You are also responsible for maintaining the security of your Hosteering account and login credentials. You must keep your passwords confidential, use reasonable security measures to protect your account, and notify us if you suspect unauthorized access.
You are responsible for activity carried out through your account unless it resulted directly from unauthorized access caused by Hosteering's failure to maintain reasonable security.
Hosteering will never ask you to provide your account password through an unsolicited message.

3. Services and Resources

Hosteering provides services according to the specifications and resources associated with the hosting plan you purchase.
Hosting plans may have limitations relating to resources such as:

• Storage
• Bandwidth
• CPU usage
• Memory usage
• Number of websites
• Databases
• Email accounts
• Other server resources

Hosteering may take reasonable action where a website or account consistently consumes excessive resources and negatively affects server performance or other customers.
Where practical, we will contact the customer and attempt to resolve the issue before taking significant action.

4. Acceptable Use

You agree to use Hosteering services responsibly and only for lawful purposes.
You must not use Hosteering services to:

• Conduct or facilitate illegal activities.
• Distribute malware, viruses, ransomware, or other malicious software.
• Launch or facilitate attacks against other systems or networks.
• Conduct phishing, fraud, scams, or other deceptive activities.
• Send unsolicited bulk email or spam.
• Host content designed primarily to distribute malware or malicious code.
• Operate services that intentionally interfere with other customers or server infrastructure.
• Attempt to gain unauthorized access to servers, accounts, networks, or systems.
• Host or distribute content that violates applicable laws.
• Abuse server resources in a way that materially affects other customers or the stability of our infrastructure.

This list is not exhaustive. Hosteering may take appropriate action against activities that create a significant security, operational, or legal risk.
Additional restrictions may be described in our Acceptable Use Policy.

5. Website Content and Third-Party Software

You are solely responsible for the content, files, applications, databases, websites, and other material that you upload or operate through your Hosteering account.
Hosteering does not claim ownership of your website content.
You must ensure that you have the necessary rights, licenses, permissions, and authority to use and distribute any content hosted through our services.
Hosteering is not responsible for determining whether your content complies with third-party intellectual property rights or other legal requirements.
Where Hosteering provides WordPress hosting or other application hosting, the software may include third-party components.
You are responsible for keeping your website, plugins, themes, scripts, and other applications reasonably secure and updated unless Hosteering explicitly agrees to manage them for you.
Hosteering is not responsible for problems caused by:

• Outdated software
• Vulnerable plugins or themes
• Insecure passwords
• Poorly configured applications
• Third-party software
• Custom code
• Customer-installed scripts or applications

We may assist with troubleshooting where possible, but support does not guarantee that every third-party software issue can be resolved.

6. Website Migration Services

Where Hosteering provides website migration services, we will make reasonable efforts to transfer the website and associated data correctly.
Migration results can depend on the original hosting environment, website configuration, software compatibility, database condition, DNS settings, and other factors outside our control.
You remain responsible for maintaining access to your existing hosting account and keeping your original website and data available until the migration has been confirmed as successful.
Unless otherwise agreed, you should not cancel your previous hosting service immediately after requesting a migration.
Hosteering is not responsible for data that is already missing, corrupted, inaccessible, or damaged on the original hosting environment before migration begins.

7. Backups and Data

You are ultimately responsible for maintaining independent backups of your website and important data.
If Hosteering provides backups as part of a hosting service, those backups are provided as a recovery aid and should not be considered your only copy of your data.
Backups may occasionally fail, become incomplete, be unavailable, or be affected by technical problems.
Hosteering does not guarantee that every file, database, email, or other piece of customer data can always be restored.
For important websites and business-critical data, we strongly recommend maintaining an independent backup.

8. Payments and Renewals

You agree to pay all applicable fees for the services you purchase.
Unless otherwise stated, hosting services are provided for the billing period selected at checkout.
Services may be suspended or terminated if payment is not received when due.
You are responsible for keeping your payment and billing information current.
Prices may change from time to time. Any applicable price changes will be communicated through the appropriate channels and will generally apply to future billing periods rather than already-paid periods.

9. Service Suspension and Termination

Hosteering may temporarily suspend a service when reasonably necessary, including where:

• Payment is overdue.
• The account presents a security risk.
• The service violates these Terms or our Acceptable Use Policy.
• The account is being used for abusive or malicious activity.
• The account creates a serious risk to server stability or other customers.
• Suspension is necessary to comply with a valid legal or regulatory requirement.
• Emergency maintenance or security measures require temporary interruption.

Where practical, we will attempt to notify you before suspension.
However, immediate suspension may be necessary where there is an urgent security, abuse, or operational risk.
Hosteering may terminate an account or service where:

• You materially violate these Terms.
• You repeatedly violate our policies.
• You engage in fraudulent, abusive, malicious, or illegal activity.
• Your use of the service creates a serious risk to our infrastructure or other customers.
• You fail to pay applicable charges.
• We are required to do so for legal or security reasons.
• Continuing to provide the service is no longer reasonably possible.

Where appropriate, we may provide notice and an opportunity to resolve the issue before termination. Some violations may require immediate termination.

10. Cancellation and Refunds

You may cancel your Hosteering service in accordance with our Refund & Cancellation Policy.
The availability and amount of any refund depends on the applicable service and circumstances described in that policy.
Fees that are specifically identified as non-refundable will not be refunded except where required by applicable law or where Hosteering chooses otherwise.

11. Service Availability

We aim to keep Hosteering services reliable and available, but we do not guarantee uninterrupted or error-free service.
Service interruptions may occur due to:

• Scheduled maintenance
• Emergency maintenance
• Hardware failure
• Software issues
• Network problems
• Data center issues
• Cybersecurity incidents
• Third-party infrastructure failures
• Internet outages
• Events outside our reasonable control

Hosteering will make reasonable efforts to restore affected services as quickly as practical.
Any specific uptime commitment or service credit will only apply where expressly stated in the applicable service or a separate Service Level Agreement.

12. Support

Hosteering provides customer support for issues related to our services.
Support availability and response times may vary depending on the service and support channel.
Our support team may assist with hosting-related configuration, troubleshooting, migration, and general service questions.
However, support does not guarantee that we will:

• Develop custom software.
• Fix third-party applications.
• Repair customer-written code.
• Provide unlimited technical consulting.
• Resolve problems caused by unsupported software or configurations.

We will make reasonable efforts to help identify and resolve issues within the scope of our services.

13. Security and Abuse Investigations

You are responsible for taking reasonable steps to secure your websites and account.
This includes:

• Using strong passwords.
• Keeping software updated.
• Protecting administrator accounts.
• Removing unused plugins, themes, and applications.
• Using appropriate security measures for your website.

If we identify a security issue that poses a significant risk to our infrastructure or other customers, we may take reasonable protective measures, including temporarily restricting or suspending the affected service.
Hosteering may investigate suspected abuse, fraud, security incidents, or violations of these Terms.
Where reasonably necessary, we may review relevant account, server, network, or service information to investigate such incidents.
We will handle customer information in accordance with our Privacy Policy.

14. Third-Party Services

Hosteering may rely on third-party providers for certain parts of our services, including infrastructure, payment processing, security, software, networking, and other services.
Third-party services may be subject to their own terms and policies.
Hosteering is not responsible for failures or changes originating entirely from third-party providers, although we will make reasonable efforts to resolve or mitigate issues affecting our customers.

15. Intellectual Property

The Hosteering name, branding, website design, logos, original content, and other materials provided by Hosteering are owned by or licensed to Hosteering unless otherwise stated.
You may not copy, reproduce, modify, distribute, or commercially exploit Hosteering's proprietary materials without permission.
You retain ownership of the content and materials you provide to Hosteering, subject to any rights necessary for us to provide the services.

16. Privacy

Your use of Hosteering services is also subject to our Privacy Policy.
The Privacy Policy explains what information we collect, why we collect it, how we use it, and how we handle customer information.

17. Disclaimer

Hosteering services are provided on an "as available" and "as is" basis to the extent permitted by applicable law.
We make reasonable efforts to provide reliable services, but we do not guarantee that:

• Services will always be available.
• Services will always be uninterrupted.
• Services will be completely error-free.
• Websites hosted with us will always be secure.
• Data will never be lost or corrupted.
• Third-party software will always function correctly.
• A particular service will meet every individual requirement.

You are responsible for determining whether a Hosteering service is suitable for your needs.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Hosteering will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from or related to the use or inability to use our services.
This may include loss of:

• Revenue
• Profits
• Business opportunities
• Data
• Customers
• Reputation
• Business operations

Hosteering's total liability relating to a particular service will not exceed the amount you paid to Hosteering for that service during the three months immediately preceding the event giving rise to the claim, except where a different limitation is required by applicable law.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.

19. Indemnification

You agree to be responsible for claims, losses, damages, liabilities, and reasonable expenses arising from your:

• Use of Hosteering services.
• Content or websites hosted through your account.
• Violation of these Terms.
• Violation of applicable laws or third-party rights.
• Misuse of our services.

This provision applies to the extent permitted by applicable law.

20. Changes to Services and Terms

Hosteering may modify, improve, replace, or discontinue services or features from time to time.
Where a significant change materially affects an existing paid service, we will make reasonable efforts to communicate the change to affected customers.
We may also make technical changes that are necessary for security, performance, infrastructure, or operational reasons.
We may update these Terms from time to time. When we make changes, we will update the "Last Updated" date at the top of this page.
If you continue using Hosteering services after updated Terms become effective, your continued use of the services constitutes acceptance of the updated Terms.
If you do not agree with an updated version of the Terms, you may cancel your affected services in accordance with our cancellation policy.

21. Events Beyond Our Control

Hosteering will not be responsible for failure or delay in providing services caused by circumstances beyond our reasonable control.
These circumstances may include:

• Natural disasters
• Fire
• Flood
• Power failures
• Internet or network failures
• Data center outages
• Hardware failures
• Cyberattacks
• Government actions
• War or civil unrest
• Strikes or labor disruptions
• Third-party infrastructure failures
• Other events beyond our reasonable control

We will make reasonable efforts to restore services when such circumstances occur.

22. General Provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.
If Hosteering does not immediately enforce a provision of these Terms, that does not mean Hosteering has permanently waived the right to enforce that provision later.
These Terms, together with the policies and agreements specifically referenced within them, form the agreement between you and Hosteering regarding your use of our services.
If there is a conflict between these Terms and a specific service agreement, the specific agreement may apply to the extent of that conflict.

23. Contact Us

If you have questions about these Terms or need assistance with your Hosteering account, please contact us through the contact details provided on the Hosteering website.
Attention to: Hosteering
Email: compliance@hosteering.net